Support Category: Frequent Questions

How to change your email address password within cPanel

Email
If you have forgotten the password for your cPanel hosted email service, or need to reset it for another reason, you can generate and set a new password for this account from within cPanel. Log into cPanel If you are unsure of how to log into cPanel, click here  Navigate to the section tit...

How to change the active PHP Version, active extensions and specific PHP directives within cPanel’s PHP Selector

Frequent Questions
Changing the version of PHP that is active, its active extensions and other options such as PHP memory, upload and execution time limits on your cPanel hosting service can be achieved using the "PHP Selector" module. Accessing cPanel's PHP Selector Module Log into cPanel. If you are unsure of...

Adding or modifying DNS records with cPanel’s “Zone Editor”

DNS
If your domain is using our name servers (ns1.dnsrecord.com.au & ns2.dnsrecord.com.au), you can manage your individual DNS records such as the "A", "MX", "CNAME" and "TXT" records from within the "Zone Editor" of your cPanel hosting service. Log into cPanel. If you are unsure of how to log...

How to update your account contact information and additional contact/sub-account details.

Billing & Accounts
Changes to your client details need to be actioned from within your customer profile area and cannot be made directly by support staff to ensure account security and privacy. In order to update account information, you will first need to log into your customer profile area at https://my.wphos...

How to provide WP Hosting WordPress access

Frequent Questions
Sometimes it is necessary for a WP Hosting engineer to log into your website to troubleshoot an issue. Rather than sending through login details via email or ticket, follow this simple guide to allow access to your website using a WordPress plugin. Download the WordPress plugin by visiting ...

Update domain contact details

Frequent Questions
To update the contact details on a domain name, follow these steps: Login to your customer account by navigating to wphosting.com.au and clicking 'Login' Next click on 'Domains' in the menu Find the domain you wish to update and click the wrench. Once on the do...

Configure SMTP access for WordPress

Frequent Questions
Note: The email account that you create does not need to receive mail and there is no requirement for mail to be serviced by cPanel either. The account is only used for authentication - adjust your 'From Email' to something that you can receive. WordPress by default will use PHPMail to send email...

Configure WordPress with WP SuperCache

Frequent Questions
Any seasoned WordPress developer or reputable hosting provider when asked for tips on improving the speed of your website will tell you, the number 1 thing that you must check is: Do I have caching enabled on my website? If the answer is no, or even if it's a yes -- the video below will walk y...

Why don’t you offer unlimited everything like some other hosts?

Frequent Questions
An efficient website will almost always win over a 'heavy' website, irrespective of the hardware powering the website at the server level. From our experience running successful websites over the last decade, we know that you actually do not need hundreds of gigabytes of space to run a great site. ...

508 Resource Limit Is Reached

Error Messages
The error message "508 Resource Limit Is Reached" appears when your account is constantly exceeding the resources assigned to it. These resources can include CPU usage, RAM usage and/or the number of concurrent processes running under your hosting account. A resource usage spike every now a...