Support Category: Presales Questions

Do you offer website backups as part of the hosting service?

Presales Questions
Yes - All of our hosting packages come with backups included - the number of retention points however differs according to the package value.   Dedicated server backups are optional and configured as per client requirements.

What’s the difference between the Start Up, Business and Corporate hosting packages?

Presales Questions
The Startup package is designed for hobby or personal blogs not expecting to use a huge amount of storage space or traffic bandwidth. This plan only includes email support. The Business package is designed for business users who need access to more resources than the Startup package, and this pac...

Are there any hidden fees or charges?

Presales Questions
There are no nasty surprises or hidden costs, all costs on WordPress Hosting, dedicated servers, domain names and SSL certificates are shown on the website. We do not charge any overage fees without your prior knowledge and acceptance and you also have full visibility of any recurring charges fro...

What payment methods do you accept?

Presales Questions
We accept Visa, Master Card, AMEX, Paypal and BPAY.

Can I host a non-WordPress website with you?

Presales Questions
Yes. You can host any kind of website, forum, gallery, etc… on our servers, however WordPress has plugins available to do all this as well.

How do I move an existing website to WP Hosting?

Presales Questions
We can help you transfer your posts, templates and plugins. Just sign up and create a support ticket or email us at support@wphosting.com.au

How is WP Hosting different from other WordPress hosting providers?

Presales Questions
Our servers are configured to work seamlessly with WordPress and provide the optimal compatibility and performance for our users. We also provide you support from our experienced team who are also WordPress users and developers.

I’m new to web hosting and websites, where do I start?

Presales Questions
Simply select the package you need from the services page and follow the step by step guide to set up your website. If you need help, just shoot us an email or give us a call! We provide hosting for complete novices to experts.