Support Category: General Questions
As we are an Australian Company with registered offices in Victoria, observe Victorian public holidays. During this time, phone support will be closed and live chat, email and ticket based support will operate as normal.
2020 Public Holidays
Wednesday 1 January - New Year's Day
Monday 27 Januar...
As we are an Australian Company with registered offices in Victoria, observe Victorian public holidays. During this time, phone support will be closed and live chat, email and ticket based support will operate as normal.
2019 Public Holidays
Tuesday 1 January - New Year's Day
Monday 28 January ...
As we are an Australian Company with registered offices in Victoria, observe Victorian public holidays. During this time, phone support will be closed and live chat, email and ticket based support will operate as normal.
2018 Public Holidays
Monday 1 January - New Year's Day
Friday 26 January -...
When you first setup your hosting account, there may be a need to access it immediately - before a domain is pointing to it or if DNS hasn't yet resolved. All you need to do to in this instance is open up an FTP program and connect to your hosting account using your FTP credentials supplied in your ...
First of all, thank you for being part of our awesome support experience!
We love giving the highest level of support to all our clients. In order to do so, we'd like to request the following:
When opening a support ticket, include as much helpful info as possible to help us determine the ...
If you currently have a hosting account with us for a domain name and would like to change it, this can be done. All you need to do is open a support ticket listing your current domain and the domain you wish to change to. For example;
Your hosting account is setup for mywebsite.com.au and you ...
There are situations where you may only want to host your sub-domain with us and not your actual website. For example, you may have a website at www.example.com, but you want to host a WordPress blog with us at blog.example.com that is separate from the main site.
To do this, follow these steps...