Support Category: General Questions

Public Holiday Information 2018

General Questions
As we are an Australian Company with registered offices in Victoria, observe Victorian public holidays.  During this time, phone support will be closed and live chat, email and ticket based support will operate as normal. 2018 Public Holidays Monday 1 January - New Year's Day Friday 26 January -...

Using a temp URL to access your website

Frequent Questions
When you first setup your hosting account, there may be a need to access it immediately, before a domain is pointing to it or if DNS hasn't yet resolved. hat you'll need to do is open up an FTP program and connect to your hosting account using your FTP credentials supplied in your welcome email. ...

How to ask for support

General Questions
First of all, thank you for being part of our awesome support experience! We love giving the highest level of support to all our clients.  In order to do so, we'd like to request the following: When opening a support ticket, include as much helpful info as possible to help us determine the ...

How do I change my primary domain name?

General Questions
If you currently have a hosting account with us for a domain name and would like to change it, this can be done.  All you need to do is open a support ticket listing your current domain and the domain you wish to change to. For example; Your hosting account is setup for mywebsite.com.au and you ...

Using WP Hosting for a sub-domain only

General Questions
There are situations where you may only want to host your sub-domain with us and not your actual website.  For example, you may have a website at www.example.com, but you want to host a WordPress blog with us at blog.example.com that is separate from the main site. To do this, follow these steps...