The Startup package is designed for hobby or personal blogs not expecting to use a huge amount of storage space or traffic bandwidth. This plan only includes email support.
The Business package is designed for business users who need access to more resources than the Startup package, and this package includes email support and phone support.
The Corporate package is designed for businesses with established complex websites that are trafficked by many concurrent users on a daily basis. This package has increased physical resources, and email and phone support as standard.