Support Category: Email

How to configure email on iPhone (iOS)

Email
Setting up mail on an iPhone is a very simple process, as we've built an application that automatically configures all of the server settings automatically for you and installs these via a profile. Follow along with the guide below that walks you through this process. The steps below are enti...

How to configure email in Outlook on Windows

Email
This article describes the process by which you would configure email access using IMAP through Outlook on a Microsoft Windows device. The will need to have an email address already ready for use, so if not then check out this article first to complete that step. The video below instructs you in...

How to configure email on Android

Email
This article describes the process by which you would configure email access using IMAP on an Android device. The will need to have an email address already ready for use, so if not then check out this article first to complete that step. Configuring mail on an Android device can sometimes be a ...

How to configure email on Mac Mail

Email
This article will describe the setup process for when you wish to configure the built-in mail client 'Mail' on Mac OS with a new email account. This email you will have already created - if not then check out this article first to complete that step. Pre-Setup Before you proceed any further ensure...

RBL Blacklists for outbound email

Email
What is an RBL? A Registered Block List (RBL) is a public service that collects and catalogues information relating the 'reputation' of a mail server. The reputation is an overall ranking of how reliable that server is for legitimate email, and in many cases how unreliable a server might be. &nb...

The Difference Between IMAP and POP

Email
POP (Post Office Protocol) A POP email client downloads all of your e-mail from the e-mail server to your own computer, then deletes it from the server. Once you have checked your messages via POP, those messages no longer live on the server – they exist only on the computer from which you checke...

Sending bulk email or newsletters from our servers

Email
In order to limit the chance of spam abuse and keep our IP addresses free from black lists, all hosting accounts are limited to send 200 messages per hour. If you're sending bulk email great than 200 messages an hour, we suggest one of the following options: If sending via an email marketing...

ISPs/Outgoing Mail Servers

Email
Some ISP's may block SMTP port 25. If your ISP does, then you will need to use your ISPs outgoing mail server for configuring your outbound SMTP for your email account. Here is a list of some Australian ISPs and their corresponding outgoing mail servers.  AAPT  mail.aapt.net.au ...

IP address blocked at firewall due to too many POP/IMAP logins

Email
Our firewalls and intrusion detection software may block IP addresses which try to connect to our servers too often. Instead of setting your email software to check every minute, try reducing this down to every 5 minutes.

I’m trying to send more than 200 emails per hour, but I get an error

Email
Our servers are setup to only allow 200 outbound emails per hour for each hosting account.  If you're trying to send a newsletter, please split the delivery into lots of 200. The reason we don't allow more than 200 outbound email messages per hour, is to reduce the likelihood of our IP addresses...