How to configure email on Android

This article describes the process by which you would configure email access using IMAP on an Android device. The will need to have an email address already ready for use, so if not then check out this article first to complete that step.

Configuring mail on an Android device can sometimes be a tricky affair, due to the large amount of devices and manufacturers on the market. Additionally the built in mail apps are usually confusing and difficult to set up. To remedy this we will be using the free Microsoft Outlook app which is comparatively easy to set up. Before you continue with this guide be sure that you have the app downloaded and updated – lets begin!



Step 1.

From the ‘Choose account type’ screen select IMAP

Step 2.

Enter your email address carefully, and click continue. The email address is not case-sensitive.

 Step 3.

On the ‘Connect IMAP’ screen fill out the fields accordingly. The ‘Display Name’ dictates what your emails will be signed as when received by others, and description just assigns a name in the Outlook accounts list.

Before hitting the tick to accept check the ‘Advanced Settings’ toggle.

Step 4.

On this last step ensure that you fill out all of the fields before continuing (they’re all necessary, but some may be filled for you already).

Email Address: Use your email address
Display Name: See step 3
Description: See step 3

IMAP Host Name:
IMAP Username: Use your email address
IMAP Password: Use your email’s password

SMTP Host Name:
SMTP Username: Use your email address
SMTP Password: Use your email’s password

Do not use as your incoming or outgoing server

View this article to find the correct settings for you. Contact the Support team if you’re unsure of how to find your settings




Once you have completed the setup it would be worthwhile testing your newly configured device to ensure that you set up the account correctly. The most efficient way to do this is to send yourself an email from an external provider such as Hotmail or Gmail and try to receive that message on your device. Assuming you’ve been successful the message will come through, and when it does reply back to the test email you sent and see if it’s received at other end.

If either test is unsuccessful then go back over the setup process and see if you missed any steps, however if both tests are successful you’re done!



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