Terms of Service

Welcome to WP Hosting! By using our services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully. If you do not agree with these terms, you may not use our services.

1. Definitions

“WP Hosting” refers to WP Hosting Pty Ltd, the provider of the hosting services.

“Customer” or “You” refers to any individual or entity using WP Hosting services.

“Services” refers to any hosting, domain registration, email services, or related offerings provided by WP Hosting.

2. Use of Services

2.1 Eligibility: You must be at least 18 years old to use our services. By signing up, you confirm that all information you provide is accurate and complete.

2.2 Account Security: You are responsible for maintaining the confidentiality of your account credentials. Any activity under your account is your responsibility.

2.3 Permitted Use: Our services may only be used for lawful purposes. You agree to abide by our Acceptable Use Policy (AUP), incorporated herein by reference.

3. Payments and Fees

3.1 Billing: Services are billed on a recurring basis (monthly, annually, or otherwise as agreed). Payment must be made in advance.

3.2 Refunds: Refunds are only provided in accordance with our Billing & Refund Policy.

3.3 Late Payments: Accounts with overdue invoices may be suspended or terminated at WP Hosting’s discretion, in accordance with our Billing & Refund Policy.

4. Service Availability

4.1 Uptime Commitment: WP Hosting strives to provide a minimum of 99.9% uptime. However, we are not liable for downtime due to maintenance, force majeure, or third-party failures.

4.2 Support: Technical support is available via email or phone during our published support hours.

5. Termination of Services

5.1 By Customer: You may terminate services by initiating cancellation via the client area on each active service you wish to cancel, prior to your next billing cycle.

5.2 By WP Hosting: We reserve the right to terminate services immediately if:

•You breach these Terms or our Acceptable Use Policy.

•Non-payment of invoices.

•Engaging in activities harmful to WP Hosting or other customers.

5.3 Data Responsibility: Upon termination, it is your responsibility to back up your data. WP Hosting is not liable for data loss post-termination.

5.4 Service Restoration: If you wish to restore a service or any data contained within a cancelled or terminated service, we may be able to assist, subject to data availability and a $99 data recovery service fee. Please note that data restoration is not guaranteed and depends on factors such as backup retention policies and the time elapsed since termination.

6. Limitation of Liability

WP Hosting is not liable for indirect, incidental, or consequential damages arising from the use of our services, including but not limited to data loss, lost profits, or business interruption.

7. Indemnification

You agree to indemnify and hold WP Hosting harmless against any claims, damages, or legal fees arising from your use of our services or breach of these Terms.

8. Amendments

WP Hosting reserves the right to modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of services constitutes acceptance.

9. Governing Law

These Terms are governed by the laws of Victoria, and disputes shall be resolved in the courts of Victoria. 

12. Contact Information

For questions about these Terms, please contact us at:

• Email: support@wphosting.com.au
• Phone: 1300 974 678
• Address: WP Hosting Pty Ltd, PO Box 98, Kew East, VIC 3102, Australia