Support Category: Frequent Questions

How much disk space will I need?

Frequent Questions
Without the right information, selecting disk space for a hosting plan can sometimes be a guessing game. As a general rule, here's what you can fit into 1GB of disk space = 10,000 pages of text or 5000 images (web optimised) or 50 videos When considering your options for a new hosting service,...

How do I reset my WordPress admin password?

Frequent Questions
Please note: replace example.com with your actual domain name To reset your WordPress administrator password, simply visit the dashboard login page; ie. http://example.com/wp-admin and choose 'Lost your password?'. Enter your email address or username of your admin account, then check your email...

Using a temp URL to access your website

Frequent Questions
When you first setup your hosting account, there may be a need to access it immediately - before a domain is pointing to it or if DNS hasn't yet resolved. All you need to do to in this instance is open up an FTP program and connect to your hosting account using your FTP credentials supplied in your ...

Payment options and details

Billing & Accounts
Here is how you can pay your invoice. Paypal Click the link in your invoice for once only or subscription payments. Credit Card Visa/Mastercard/AMEX are accepted in the client area. BPAY Biller Code: 264077 Reference Number: Found on invoice

How to update credit card details?

Billing & Accounts
Below are the instructions on how to update your credit card details; Login to your Client Area. Click on the "Billing" menu, and then click on "Manage Credit Card" from the drop down menu. Enter your credit card details and click on 'Save Changes'. Next, click on the "My Details" tab ...

What payment methods do you accept?

Billing & Accounts
We accept Visa, Mastercard, Paypal and BPAY.

Can I host a non-WordPress website with you?

Frequent Questions
Yes. You can host any kind of website, forum, gallery, etc… on our servers. We also host other CMS's like Drupal, Magento, Joomla or plain PHP/HTML websites.

I want to switch to WP Hosting but I’m already with another provider, how do I make the move?

Frequent Questions
We can help you transfer your posts, templates and plugins. Use our website to purchase a hosting package and once you have completed signup process, create a support ticket or send us an email