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2019-01-11T11:23:00+00:00 January 11th, 2019|Newsroom|By WP Hosting Editor|

WordPress Support is Evolving into a HelpHub

The platform went live in November last year and is the new home for user documentation.

It replaces the more cumbersome WordPress Codex and once content has been migrated over will be the first port of a call for WordPress support.

WordPress wants it to be “the first place for support, encouraging users to find solutions for themselves before posting in the forums.”

The goals have been articulated by Samuel Sidler in the project spec:

  • Replace support content (mostly on the Codex) with high quality, easy-to-understand articles.
  • Create a searchable repository that makes it easy for users to find content.
  • Reduce the amount of support forum posts by making it easier to find answers in HelpHub.
  • Provide a reference that support forum volunteers can link to for common questions

The solution involves a knowledge-base type section and close integration with the forum, which is where most users turn to when they need help.

HelpHub remains the project code while official name will be “User Docs“. It will stand next to “Forums” and “Developer Docs” in the main menu for wordpress.org/support.

If you want to help out populating HelpHub with content, or with its future development, follow the Documentation team blog and join the #docs channel in the Making WordPress Slack group.

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