If you are developing your website, there may be a need for you to upload files via FTP. Using Internet Explorer is generally not recommended and has mixed results. The easiest way to FTP to your site is to download Filezilla which is a free program for Windows, Mac and Linux.
You can download Filezilla from their website http://filezilla-project.org/download.php
Connection settings will be as follows:
- Server Name: yourdomain.com.au.
- Username: Your hosting account username.
- Password: Your hosting account password.
- Port: 21 (default FTP port).
If you have not yet pointed your domain name to our servers, then the server name will be the IP address listed in your activation email.
Should you need further help, please open a support ticket.