100% Australian
Awesome support, powered by humans.
100% Australian
Awesome support, powered by humans.

Search for instant answers to popular questions

Troubleshooting

How to fix: 500 Internal Server Error

Last Updated: March 7, 2025

Introduction Experiencing a 500 Internal Server Error on your website can be frustrating, but you can often fix it with a few straightforward troubleshooting steps. This guide walks you through actionable tips to quickly identify and resolve the issue, ensuring...

How to fix: 508 Resource Limit Is Reached

Last Updated: March 2, 2025

An error message relating to excessive resource usage The error message “508 Resource Limit Is Reached” appears when your account is constantly exceeding the resources assigned to it. These resources can include CPU usage, RAM usage and/or the number of...

How to perform a traceroute

Last Updated: February 20, 2025

A tool known as ‘traceroute’ (trace route) can help you see the path your network data takes. When you send data (like loading a webpage or sending an email), it doesn’t go directly from your computer to its destination. Instead,...

How to update your computers DNS resolver

Last Updated: March 6, 2025

What is a DNS resolver? A DNS resolver provides a way that your computer (or device) can locate services on the internet, without requiring the user to remember lengthy strings of IP addresses. It is much easier to remember facebook.com than 157.240.8.35 right? DNS...

Redirect loop when using cloudflare

Last Updated: February 27, 2025

Are you seeing “ERR_TOO_MANY_REDIRECTS” error When you add a new domain to Cloudflare, your visitors may encounter errors like “ERR_TOO_MANY_REDIRECTS” or “The page isn’t redirecting properly”.  These errors occur when visitors become stuck in a redirect loop and such issues are...

Troubleshooting 403 / 404 / 500 errors

Last Updated: February 23, 2025

If you own or manage a website, you’ve likely encountered errors such as 403, 404, or 500.  Here’s a quick explanation of each, along with troubleshooting tips to help resolve these common issues. 403 Error (Forbidden) A 403 error means that the server...

Unable to upload files

Last Updated: February 23, 2025

Getting errors when trying to upload files in cPanel? If you encounter issues when trying to upload files via cPanel’s File Manager,  such as “The file’s size exceeds your account’s remaining disk usage quota”. Because of this, you cannot upload this...

Understanding DNS: a beginner’s guide

Last Updated: March 9, 2025

If you own or manage a website, understanding the basics of DNS is essential. DNS plays a critical role not only in making websites accessible but also in email services/security.  What is DNS? The Domain Name System, or DNS for short, is a...

Using a temp URL to access your website

Last Updated: March 3, 2025

When you first setup your hosting account, there may be a need to access it immediately – before a domain is pointing to it or if DNS hasn’t yet resolved. All you need to do to in this instance is...

Still Need Help?

It's easy to get in touch with us