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Awesome support, powered by humans.

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Troubleshooting

cPanel keeps logging me out

Last Updated: March 2, 2025

Are you having trouble staying logged into cPanel? Some users may experience issues where they are repeatedly logged out of cPanel soon after logging in, or they may not be able to log in at all, even when the correct credentials are...

Diagnosing slow website performance

Last Updated: February 23, 2025

A slow WordPress website can negatively impact user experience, SEO rankings, and overall performance. This guide will walk you through the steps to diagnose the root causes of slow website performance and take corrective actions. 1. Check Website Speed 2....

Edit PHP settings with php.ini

Last Updated: February 23, 2025

When installing custom plugins and themes quite often the developer will require you to set custom (increased) limits for common PHP environment variables such as; To update any of these settings follow these steps: 3. Select public_html 4. Use the +File button...

Flush DNS Cache – Windows & Mac

Last Updated: March 4, 2025

In this guide, we explain how to flush DNS cache on both Windows and Mac systems. Over time, outdated DNS entries can cause connectivity issues, so it’s important to clear your cache periodically. Follow the steps below to flush DNS...

Having trouble staying logged into the Client Area

Last Updated: March 2, 2025

Having trouble staying logged into the Client Area? Some users may experience being repeatedly logged out of the WP Hosting Client Area soon after logging in or can’t log in at all after supplying the correct credentials. This behaviour is commonly caused by the...

How do I find my public IP address?

Last Updated: February 28, 2025

To find your public IP address, as in, the IP address of the internet connection you are using to access the internet. Go to wphosting.com.au/ipaddress

How to clear browser cache

Last Updated: March 6, 2025

What is a cache? If you’re wondering how to clear browser cache, it helps to first understand what a cache is. The browser cache is used for temporarily storing assets from a webpage on your local computer, so that when...

How to clear/disable NGINX cache in cPanel

Last Updated: February 23, 2025

This topic covers processes relating to a cPanel service.You will need to be logged into the cPanel account to follow the steps.If you’re not sure how to access your cPanel service — please, follow this guide before continuing: How do I...

How to configure PHP limits in cPanel

Last Updated: February 23, 2025

This topic covers processes relating to a cPanel service.You will need to be logged into the cPanel account to follow the steps.If you’re not sure how to access your cPanel service — please, follow this guide before continuing: How do I...

How to fix: 403 Forbidden Error

Last Updated: March 2, 2025

For security reasons, our servers will not allow browser access to a directory which does not contain an index file (ie. index.php, index.html, etc…) This stops potential hackers from viewing directory contents and running exploits on the server. If you...

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