100% Australian
Awesome support, powered by humans.
100% Australian
Awesome support, powered by humans.

Search for instant answers to popular questions

Email

Configure SMTP access for WordPress

Last Updated: February 28, 2025

Using ‘WP Mail SMTP’ by WPForms This topic covers processes relating to a cPanel service.You will need to be logged into the cPanel account to follow the steps. If you’re not sure how to access your cPanel service — please,...

Create email block/allow lists in cPanel

Last Updated: February 23, 2025

How to add block/allow list for cPanel-hosted email All of our WP Hosting web hosting packages include basic spam filtering features for cPanel-hosted email addresses. The steps in this guide will show how to create block and/or allow lists for cPanel-hosted email...

Creating an autoresponder in cPanel

Last Updated: February 27, 2025

How do I fix webmail display issues?

Last Updated: March 8, 2025

If you’re looking to fix webmail display issues, you’ve come to the right place. When using Cloudflare nameservers or proxying services, the WebMail/Roundcube interface for cPanel hosted email can sometimes display incorrectly. If you find that your cPanel-hosted email doesn’t...

How do I resolve issues with ISP’s or outgoing mail servers?

Last Updated: March 4, 2025

When configuring your email settings, you may encounter issues with ISPs/Outgoing Mail Servers. Some ISPs block SMTP port 25, which can prevent your email software from connecting properly. If your ISP blocks port 25, you will need to use your...

How do I send more than 200 emails per hour without encountering an error?

Last Updated: March 4, 2025

At WP Hosting, we enforce a limit of 200 outbound emails per hour for every hosting account. This policy protects our network from abuse and stops our IP addresses from landing on blacklists. Blacklisted IPs disrupt email delivery for all...

How does SPF, DKIM and DMARC work?

Last Updated: February 23, 2025

SPF, DKIM, and DMARC are three key technologies used in email to verify the sender’s identity and reduce spam and phishing. SPF (Sender Policy Framework): Imagine you have a list of trusted friends who can send letters from your house....

How to access Webmail

Last Updated: March 9, 2025

Log into Webmail / Roundcube Webmail (sometimes referred to as ‘Roundcube’) is a web-based email application.  For cPanel-hosted email addresses, Webmail (Rouncube) can be used to access your inbox from any device with a web browser, connected to the internet,...

How to add an email signature in WebMail

Last Updated: February 23, 2025

Enable signatures in WebMail / Roundcube Please Note: This guide is specific to the WebMail / Roundcube interface for cPanel-hosted email accounts. If you use a 3rd party email app, such as Outlook or Mac Mail, you will need to configure...

How to check RBL blacklists for outbound email

Last Updated: March 4, 2025

Why perform an email blacklist check? When you perform an email blacklist check, you evaluate whether your mail server’s IP address appears on a block list for sending spam. A Registered Block List (RBL) actively collects and catalogues information about...

Still Need Help?

It's easy to get in touch with us