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Awesome support, powered by humans.

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Billing & Accounts

Account ‘users’ and account ‘contacts’

Last Updated: February 22, 2025

What is the difference between a ‘user’ and a ‘contact’? This topic covers processes requiring access to your WP Hosting Client Area.If you’re not sure how to access the Client Area, please follow this guide before continuing – How do I...

Are there any hidden fees or charges?

Last Updated: March 7, 2025

Enjoy transparent pricing without any nasty surprises or hidden costs. Our website clearly lists every pricing detail for WordPress Hosting, WooCommerce Hosting, Dedicated Servers, Domain Names, and SSL certificates so you always know exactly what you’re paying for. We never...

Changing ownership of your WP Hosting account

Last Updated: March 12, 2025

Choosing the option that best suits your situation If you need to transfer ownership of your WP Hosting account, whether due to the sale of your business, a staff member leaving, or any other reason, there are several options available...

Do I need a PayPal account to pay an invoice via PayPal?

Last Updated: February 22, 2025

This topic covers processes requiring access to your WP Hosting Client Area. If you’re not sure how to access the Client Area, please follow this guide before continuing – How do I login to my WP Hosting Client Area? While PayPal...

How to change your default billing method

Last Updated: February 22, 2025

1. Navigate to the WP Hosting Client Area, and login to your account 2. In the left sidebar, under “Your Info”, click ‘Update‘. 3. Under the “Billing Address” subheading, select your payment method. By default, this is set to “Per Order” (this means that...

How to enable MFA/2FA in the Client Area

Last Updated: March 12, 2025

Secure your WP Hosting Client Area with MFA/2FA This topic covers processes requiring access to your WP Hosting Client Area. If you’re not sure how to access the Client Area, please follow this guide before continuing – How do I Login...

How to find my ‘Support Code’

Last Updated: February 28, 2025

Locate your current or create a new Support Code This topic covers processes requiring access to your WP Hosting Client Area. If you’re not sure how to access the Client Area, please follow this guide before continuing – How do I...

How to log into hosting services

Last Updated: February 28, 2025

WP Hosting offers various types of hosting services to suit your specific needs. The way you access your hosting service will vary slightly depending on which hosting package you’re using. Please follow the guide below that is associated with your...

How to make a one-time credit card payment

Last Updated: February 23, 2025

Pay an invoice without logging in or saving card details To make managing your domain and hosting products a breeze, we’ve created a One-time Payment page for easy, one-off, invoice payments. All you need is the Invoice Number that you want to pay and...

How to pay an invoice by credit card

Last Updated: March 10, 2025

This topic covers processes requiring access to your WP Hosting Client Area. If you’re not sure how to access the Client Area, please follow this guide before continuing – How do I Login to my WP Hosting Client Area? Paying an...

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