How to create email accounts in cPanel

This topic covers processes relating to the operation of a cPanel service, if you cannot access your service – first follow this guide before continuing.

Creating a new mailbox

Setting up email accounts for your domain is an easy process, to do this follow these steps:

  1. Login to cPanel — if you do not know how to access cPanel, follow this guide.
  2. Under “Mail”, click the “Email Accounts” icon.
  3. In the top section, enter the email address you would like to setup, followed by a strong password.  You can use the builtin password generator if you like.
  4. Set the mailbox quota.
  5. Click “Create Account”.

Now your account has been setup, you can access email in 2 ways – via webmail, or via email software on your PC, Mac or smartphone.

Webmail

Webmail is accessible on any device from http://example.com/webmail – remember to use your domain name here, not example.com.

Email Software (Outlook, Mail, Thunderbird, etc)

We have a range of guides available that can help you through the setup process, they are available to browse here.

Manual Setup

If you need to configure an account manually the format for server settings follows this structure:

  • Server: mail.example.com — replace example.com with your domain name
  • Protocol: IMAP
  • Port: 143 (SSL Disabled) or 993 (SSL Enabled)Note: Be sure to have an SSL certificate in place if using SSL, or opt instead to use your server’s hostname – (for example: server-1004.wphosting.com.au)
  • Username: Your email address (ie. user@yourdomain.com.au)
  • Password: The password you set for the email address during creation

Lastly you can choose to setup the account as either IMAP or POP:

  • IMAP will generally sync between the server and the device keeping the contents of the mailbox the same (great if you want to setup more than one device).
  • POP
    • This method will generally download from the server to your device, which is good to keep disc space usage to a minimum or to import into other services (ie. Gmail).
    • The port numbers for POP are 110 (non-SSL) and 995 (SSL).
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