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Migration Policy

1. Introduction

WP Hosting provides website migration services to help clients transition their websites to our hosting platform seamlessly. This Migration Policy outlines the scope, process, and terms of our migration services.

2. Eligibility for Free Migration

  • Free migration services are available for eligible hosting plans.
  • Eligibility is determined at the time of service activation and is limited to one migration per hosting account unless otherwise agreed.

3. Scope of Migration Services

WP Hosting’s migration services include:

  • Transferring website files, databases, and email accounts (if applicable).
  • Verifying website functionality after migration.

Migration services do not cover:

  • Websites with custom server configurations or unsupported platforms.
  • Applications or services that require custom migration scripts.

4. Migration Process

  1. Initiation: Clients must request migration by contacting support@wphosting.com.au and providing relevant details (e.g., source hosting credentials).
  2. Assessment: WP Hosting will evaluate the scope and complexity of the migration and confirm eligibility.
  3. Execution: Our team will perform the migration and notify the client upon completion.
  4. Testing: Clients are responsible for testing the website and confirming functionality after migration.

5. Client Responsibilities

  • Provide accurate and complete access credentials for the source hosting platform.
  • Ensure backups of all website files and databases are available before migration begins.
  • Review and test the website after migration to confirm functionality.

6. Limitations and Exclusions

  • WP Hosting is not responsible for delays caused by incorrect access details or issues on the source hosting platform.
  • While we take every precaution, WP Hosting is not liable for any data loss or corruption during the migration process.

7. Additional Fees

  • For non-eligible hosting plans or complex migrations requiring custom work, additional fees may apply. These will be communicated and agreed upon before migration begins.

8. Turnaround Time

Standard migrations are typically completed within 2-3 business days from the date of request. Complex migrations may require additional time, which will be communicated during the assessment phase.

9. Changes to This Policy

WP Hosting reserves the right to update this Migration Policy at any time. Changes will be communicated via email or published on our website.

10. Contact Information

For migration inquiries or support, contact us at:

  • Email: support@wphosting.com.au
  • Phone: 1300 974 678
  • Address: WP Hosting Pty Ltd, PO Box 98, Kew East, VIC 3102, Australia