Issues staying logged into the Client Area?
Are you having trouble staying logged into the Client Area or repeatedly getting logged out when trying to perform certain actions and tasks?
Some users might face issues where they can’t stay logged in or suffer repeated logouts from the WP Hosting Client Area soon after they log in. Others may not succeed in logging in at all, even when they enter the correct credentials. Using VPN service or 5G mobile network can often trigger this behaviour.
- If you experience these symptoms while using a VPN, please try disconnecting from the VPN and retry logging into the Client Area
- If you’re connected via a 5G network and experience this behaviour, please try connecting to a trusted WiFi network and retry logging into the Client Area
Likely causes
VPN endpoints frequently rotate IP addresses between browser sessions, and 5G networks also rotate IP addresses in a similar manner. This rotation may disrupt login pages because hackers often exploit these changes in an attempt to hijack login sessions..
Our security measures aim to protect your account. As a result, the system may automatically log out VPN or 5G users when it detects this type of activity.
Summery
If you’re having trouble staying logged into the Client Area, using a trusted, stable network connection can help prevent frequent logouts. For a smoother experience, try avoiding networks that frequently change IP addresses or contact support for further assistance.