What is the difference between a ‘user’ and a ‘contact’?
This topic covers processes requiring access to your WP Hosting Client Area.
If you’re not sure how to access the Client Area, please follow this guide before continuing – How do I login to my WP Hosting Client Area?
The main difference between Account Users and Account Contacts in your WP Hosting account is that Contacts cannot log in to the account – they only receive emails related to your account, such as invoices or support notifications.
- Account users have the ability to login and co-administer the account based on permissions granted by the main account owner – e.g. view and pay invoices, sign into hosting services, modify account details etc.
For more information on adding extra users and user permissions, please see our dedicated guide: How to invite additional users to your WP Hosting account
- Account contacts, on the other hand, cannot log in.Theywill only receive notification emails such as invoices. These emails are opt-in/opt-out and can be set on a per-contact basis.
For more information about adding/editing account contacts, please see our additional guide: How to update your account contact information and additional contact details
See Contact Email Preferences below;
These options can be changed from within your WP Hosting Client Area.
1. Click on the profile name in the top-right corner
2. Select ‘Account Contacts‘ from the drop-down menu
