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Backups (2)
About automated and manual backups
Billing & Accounts (9)
Accounts questions and information
DNS and Cache (6)
Information about DNS and cache
Domains & Hosting (1)
Domain and hosting account information
Email (15)
Setting up email accounts and accessing your emails
Error Messages (5)
Here's some common error messages and how to resolve them
Frequent Questions (12)
Questions we're asked the most frequently
FTP (2)
Connect to our servers via FTP and troubleshoot connection issues
General Questions (9)
Questions we couldn't find a category for
Getting Started (2)
Everything you need to get started using WordPress
Hosting Migrations (2)
Moving from another host? These articles should help
Security (5)
Security for your blog and hosting account
Spam (1)
How to manage spam in your blog and email account
Do you need a static IP address for an SSL certificate?
Yes.  If you need to install an SSL certificate you will also need to purchase a static IP...
Differences between domains, sub-domains and directories
Put simply, a domain is what you would usually refer to as your website's URL.   An example...
How do I upload files to my website using FTP?
If you are developing your website, there may be a need for you to upload files via FTP. ...
Do I have to use WordPress as a blog?
The short answer is no!  WordPress is by far the most powerful and easy to use blogging platform...
I'm new to Wordpress and I need help!
Great to see you've made the first step to running a WordPress website or blog! While we host...

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