Support Category: Error Messages

Edit PHP settings with php.ini

Error Messages
This topic covers processes relating to the operation of a cPanel service, if you cannot access your service - first follow this guide before continuing. When installing custom plugins and themes quite often the developer will require you to set custom (increased) limits for common PHP environmen...

View Gmail or Gsuite email message headers

Error Messages
To best assist you with enquiries relating to spam or sender identification, we require a copy of the message headers to trace the origin of an email. Message headers can include such details as sender, recipient, subject, sending time stamp, receiving time stamps, and more. First login to y...

500 Internal Server Error

Error Messages
500 Internal Server Errors can be caused by a number of issues, which can normally be resolved with a bit of troubleshooting. What to look for: - If you have made a recent change via FTP, try and undo those changes to see if that resolves the issue - Check the error_log in your "public_html...

403 Forbidden Error

Error Messages
For security reasons, our servers will not allow browser access to a directory which does not contain an index file (ie. index.php, index.html, etc...) This stops potential hackers from viewing directory contents and running exploits on the server. If you receive this error when linking to a f...

508 Resource Limit Is Reached

Error Messages
The error message "508 Resource Limit Is Reached" appears when your account is constantly exceeding the resources assigned to it. These resources can include CPU usage, RAM usage and/or the number of concurrent processes running under your hosting account. A resource usage spike every now a...