Support Category: Troubleshooting

How to provide WP Hosting WordPress access

Frequent Questions
Sometimes it is necessary for a WP Hosting engineer to log into your website to troubleshoot an issue. Rather than sending through login details via email or ticket, follow this simple guide to allow access to your website using a WordPress plugin. Download the WordPress plugin by visiting ...

How do I find my public IP address?

Troubleshooting
To find your public IP address, as in, the IP address of the internet connection you are using to access the internet. Go to wphosting.com.au/ipaddress

WordPress password does not arrive

Troubleshooting
When the server creates your hosting account, it is setup to handle email for your domain.  This works fine for most new clients, but there are some clients who manage mail externally. When resetting your WordPress password, the server will try sending the mail to your domain internally, instead...

Stopping our servers from accepting mail for your domain

Troubleshooting
When the server creates your hosting account, it is setup to handle email for your domain.  This works fine for most new clients, but there are some clients who manage mail externally If you do not want our servers to accept email for your domain, please complete the following steps. Login ...