What is the policy for account suspension and termination?

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  • What is the policy for account suspension and termination?

At WP Hosting, we think we’re pretty fair and transparent with our billing structure.  While some hosts suspend or terminate accounts at the drop of a hat, we give fair warning and ample notice of what we’ll be doing with your account if required.

We send out invoices as soon as an order has been created or 7 days before the due date for recurring invoices and we will then remind you again 3 days before the due date. 7 days after the invoice due date, we send out the first overdue notice, followed by further overdue notices 14 days and 21 days after the invoice due date. 60 days after non-payment, your account may be suspended (but not terminated).

An account more than 90 days overdue in payments is subject to termination, meaning you will lose all data, emails and backups.  We never like terminating an account, but we need to make room for paying accounts (It’s only fair, right?)

We hold a backup of a terminated account for a maximum of 14 days.  If you’d like this restored, we charge a $99 restoration fee, as the account needs to be manually transferred from a backup server, which takes time.

Please contact us if you have any questions or comments regarding our suspension and termination policy.

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