Acceptable identification documents and references

In the event we request further identification of an account holder for account access, we require 100 points of identification to be supplied. You must provide at least one primary identification document and one or more secondary identification documents from the list below.

Types of identification

You need to provide at least 3 documents that add up to a minimum of 100 points, including:

  • at least 1 identification document from Category A or Category B, including your photograph and signature
  • at least 1 document that shows your current address.

Category A documents (70 points)

  • Passport, current or expired less than 2 years ago
  • Birth Certificate
  • Australian Citizenship Certificate

Category B documents (initial document worth 40 points, subsequent documents worth 25 points)
(initial document worth 40 points, subsequent documents worth 25 points)

  • Drivers Licence – current photo licence issued by an Australian State or Territory
  • Australian Public Service Employee ID Card with photo
  • Other Australian Government issue ID card with photo
  • Tertiary Student ID card with photo
  • Category C documents (25 points)
  • Credit/Debit/ATM Card – maximum of one card from any one financial institution
  • Medicare card
  • Utility bill or rate notice eg water, council rates, electricity or gas. Must be less than 12 months old
  • Statement of Account from a Financial Institution where you’ve held the account for at least 1 year
  • Social security or pension card
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